pupID support

Get help with your account, puppy records, billing, privacy requests, or using pupID. Email is best when you want to include details; call when talking it through is easier.

Email support

support@pupid.app

Best for account, billing, record-correction, privacy, and other questions that benefit from written detail.

Email pupID support

Phone support

(419) 880-8488

Call the dedicated pupID support line for help using the product. If we cannot answer, email gives us a reliable way to follow up.

Call pupID support

What to include

Use the email address attached to your pupID account when possible.
Describe what you expected, what happened, and the page or feature involved.
Include the short pupID code when it is relevant, but never send your password or full payment-card number.

pupID support is for the product and its records. It is not veterinary or emergency care. Contact your veterinarian or an emergency clinic about an animal-health concern.